Terms and Conditions

Prices & Currency

All prices referred to on this website are in New Zealand dollars and are inclusive of Tax/GST (15% Goods & Services NZ Tax).

Deposit

A non-refundable deposit of NZ$1,000 per person is required when confirming a booking. This covers the admin and processing required to secure your place on a tour. Please note although deposits are non-refundable they may be transferred to another tour month without penalty if you provide us with at least 3 months notice. The date Tours can be transferred to is a maximum of 18 months from the date of the cancellation notice. 

Payment & Costs

Full payment is due 3 months before the commencement of the tour, on the 1st of the month. For example, if your Tour is on the 6th of March, your Tour Balance will be due in full on the 1st of December. All Tour inclusions such as activities, meals, accommodation and transport are detailed on our website. All other expenses such as refreshments, unspecified meals, excess luggage charges, optional extra activities, laundry, telephone & communications costs, flights and taxi fares are at your own expense.

Payment of your tour can be made by Credit Card (MasterCard or Visa with a flat 2.5% credit card fee) through our Secure Form or by electronic Bank Transfer with a bank charge of NZ$30 (details upon asking). Please make sure when paying via Bank transfer, that your Tour payment will arrive in time for the balance due date.

Price Variations

All prices are subject to change. In the event of alterations or fluctuations in fares, tariffs, taxes or other items forming part of your tour costs, we will advise of any changes as soon as possible.

Cancellations

If you need to cancel your booking with us and do not wish to transfer to another month, the following applies:

2024 - 2025 Tour Cancellation Fees:

• Up to 90 days before your tour, a cancellation fee of $500 per person will apply on top of your deposit. 
• Between 89 and 60 days before your tour, 25% of the total price will apply.
• Between 59 and 40 days before your tour,  50% of the total price will apply. 
• Within 39 days of your travel departure date, 100% of the total price will apply.

2026 Tour Cancellation Fees:

• Up to 90 days before your tour, a cancellation fee of $500 per person will apply on top of your deposit. 
• Between 89 and 45 days before your tour, 25% of the total price will apply.
• Between 44 and 30 days before your tour,  50% of the total price will apply. 
• Within 29 days of your travel departure date, 100% of the total price will apply.

Itineraries

Finalised itineraries are confirmed and emailed 4 weeks before a tour. Details can vary from month to month according to availability of movie guests, access to locations due to weather conditions, accommodation and new information on the sites we visit. Any variations will be within the given tour dates.

COVID-19 

Our COVID-19 policy and procedures:

Red Carpet Tours has taken precautions to ensure the safety of its passengers and earned its ‘COVID Ready’ badge from the Tourism Export Council. All guides and drivers must be fully vaccinated against COVID-19 to travel on the tour. 

Mask-wearing on the coach and indoors (areas of close contact) may be recommended at times during the tour. Hand sanitizer will be made available each day on the coach and we highly recommend you bring your own hand sanitizer for your personal daily use. Please bring plenty of additional disposable medical-grade masks with you for the duration of your tour and time spent in New Zealand.

If you become unwell during your tour, you must advise your guide immediately. If required they can organize a medical appointment for you (at your own cost) and follow up with any assistance required.

If you should test positive for COVID-19 before or during the tour there are currently no requirements by our government to isolate, but we would require you to wear a mask on the coach for other passengers safety.

We highly recommend you purchase your Travel Insurance at the time you purchase your airfares and make sure it has COVID-19-related protection as part of the policy. 

Wearing a face covering helps keep you and others safe. Face coverings are particularly useful in poorly ventilated indoor spaces and when physical distancing is hard. They stop droplets from spreading when someone speaks, laughs, coughs or sneezes. This includes someone who has COVID-19 but feels well or has no obvious symptoms. 

We expect everyone to be responsible for their own hygiene and health and monitor themselves for any symptoms. Our goal is for everyone to have an enjoyable and happy tour experience in beautiful New Zealand.

Liability

Red Carpet Tours is not in any way liable for any loss or damage from alterations, delay, or changes arising from unusual or unforeseen circumstances beyond our control, such as COVID-19 (and its variants), threat of war, riot, civil strife, terrorist act, industrial dispute, natural or man-made disaster, fire, adverse weather, technical problems with transport or congestion of airports.

Compensation will not be payable if we need to cancel or amend tour arrangements due to any of the above circumstances.

Itineraries can be subject to changes if new exciting opportunities arise or unexpected events occur.

Insurance

We strongly recommend you take out adequate travel insurance to cover personal accidents, baggage, cancellation fees, delays or missed flights, sickness (including COVID-19-related illness and disruption) and medical expenses.